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Cancellation and Refund Policy

For orders sent within Turkey cancellation, return and exchange

 

Product return requests are made within the following criteria, based on the provisions of the Consumer Protection Law and Regulation.
By law, in online sales (with distance contracts), consumers have the right to refuse the product and return the product without taking any legal or criminal responsibility and without giving any reason within 14 days from the date of receipt. Despite this, we support the return of unused products within 14 days with the submission of an invoice for purchases made on afffair.com.
 

After your returned products reach us, your products are inspected in the order of processing following the acceptance process. After your returned products reach us, your refund amount will be paid to you within 10 working days.  The refund of your return will be refunded according to the payment method (Advance / installment) you made when ordering on our site. Since the returns are made by automatic systems, the refund results according to the payment type of the order you have created in the system. If the installment payment method is used in the orders, the return is in installments; Even if the cash payment method is used, the refund is refunded to the card in advance.


How Can I Change?

How Can I Return?

 

1. Return Policy

You can send the product you want to return by packing it with packaging materials so that your order reaches us without breaking as it was sent to you. When delivering your product to be returned to the cargo, we kindly ask you to provide information about the item to be broken.
 

 

2. Returning the Product Fee to You

Our Return Address:
MEŞRUTİYET MAH. DERE SK. YONCA APT. NO:20 K:4 SISLI OSMANBEY

 

3. Cancel